Boarding Process

Travel Documents

Customers can check the entry and exit requirements of various countries based on their reservation information on the Booking Completion and Flight Details pages. Please note that entry and exit requirements are subject to change, so customers must verify the latest information themselves by checking the Ministry of Foreign Affairs Overseas Safety website or contacting the embassies, consulates, and quarantine authorities of the relevant countries.

All costs incurred, including the arrangement of airline tickets, if any, due to being denied entry at the destination, will be borne by the customer. Depending on the flight schedule, it may not be possible to arrange a return flight, and customers may be required to stay in the destination for several days or more. Therefore, please ensure that you have sufficient funds for your stay.

Please check in at the check-in counter one hour before departure or 90 minutes before departure via mobile check-in. You will not be able to board if you miss the deadline.

* Customers requiring assistance must visit the check-in counter at least two hours prior to departure.

Necessities

Customers who wish to check in baggage must do so at the check-in counter or the automatic baggage drop machine at least one hour prior to departure. Baggage cannot be accepted after the deadline.

Additionally, there is a fee for checking baggage.

Expect congestion, so please allow extra time for your procedures.

Those who have checked in on their mobile device and do not have any baggage to check should bring the following and go directly to the security checkpoint.

Necessities

Please present your boarding pass, passport, and other travel documents again at the security checkpoint.

Please be at the boarding gate at least 30 minutes prior to the scheduled departure time. If you do not arrive by 30 minutes before the departure time, you may not be able to board.

Also, please present the following.

Necessities