FAQ / Inquiries
FAQ
About Reservations
Reservation confirmation and changes
About optional services
About Support
Regarding Flight Status and Handling of Cancellations/Delays
On the Day of Boarding
Inquiries
To switch the language, please click the Japanese button at the top right.
* The Contact Center cannot provide individual responses regarding the necessary travel documents and conditions. Customers departing from Japan are advised to check the latest information with the relevant government agencies, embassies or consulates, and health authorities of their destination and transit countries before their departure.
Chat Inquiries
You can chat with either an AI or a staff member. AI support is available 24 hours a day, but staff support is available from 10:00 to 19:00 (Japan time).
Click the speech bubble icon in the bottom right corner to start chatting.
Inquiries by Email
For inquiries via email, please include your name (in alphabet) and phone number.
Inquiries regarding lost/damaged/incorrect handling of personal items (including strollers, wheelchairs, and medical devices) and forgotten items on board should be made through the inquiry form.
- contact.jp@zipair.net (Japanese)
- contact.en@zipair.net (English)
- contact.kr@zipair.net (Korean)
- contact.ch@zipair.net (Chinese)
- contact.th@zipair.net (Thai)
Please ensure that you can receive emails from "contact.en@zipair.net". If you do not receive the email, please check that you have entered the correct email address and that it has not been sorted into the spam folder.